Refund policy

Returns and refunds

You have 14 days from delivery to return an item you have changed your mind about — in the United States, the European Union and the United Kingdom alike. The item must be complete, unused and in its original packaging. Contact us at contact@babytolove.com or through the contact form to start a return.

These 14 days are our returns policy. They are not a limit on your rights if a product is faulty — those are set out under “Faulty or incorrect products” below and last far longer.

Changed your mind

• Window: 14 days from the date you receive the order. If the last day falls on a Saturday, Sunday or public holiday, it runs to the next working day.
• Condition: complete, with all accessories and documentation, unused, in the original packaging. Items returned damaged, incomplete or used beyond what is needed to examine them may be refunded in part, or refused.
• Return postage: at your cost.
• Refund: to the original payment method, at no charge to you.

Faulty or incorrect products

If a product arrives damaged, incomplete, incorrect or develops a fault, contact us with your order number, the batch number printed on the product, and photographs or a short video of the problem.

We put valid claims right by replacing the product. We do not operate a repair service. Return postage on a faulty product is at our cost.

Your rights depend on where you bought the product:

Region	Your rights on a faulty product
European Union	The legal guarantee of conformity applies for 2 years from delivery, under Directive (EU) 2019/771. In France, the legal guarantee of conformity (C. conso. art. L217-3 to L217-17) and the guarantee against hidden defects (C. civ. arts. 1641 to 1649) both apply.
United Kingdom	Under the Consumer Rights Act 2015 you have a 30-day right to reject faulty goods for a full refund. A fault appearing in the first six months is presumed to have been present at delivery. Your statutory rights run for six years.
United States	Your state’s implied warranty of merchantability applies. Nothing in this policy or in our warranty disclaims, limits or shortens it.

Our commercial warranty is separate from and additional to these rights — see our warranty terms for its length and what it covers.

How to return an item

Region	How it works
European Union	We email you a prepaid return label and arrange collection by the carrier.
United Kingdom	We email you a prepaid DPD return label.
United States	We email you a prepaid label. You drop the parcel off — we do not arrange a collection in the US.

Before sending the parcel, please check that you have affixed the label supplied, included every accessory and document, used the original packaging, and sealed the parcel securely. Returning the item in its original packaging matters: it is the most common reason a returned product cannot be resold, and an unsellable return may be refused or refunded only in part.

Do not repair or modify the product yourself. If you do, our commercial warranty no longer applies. This does not affect your statutory rights.

When you are refunded

Region	Timing
European Union and United Kingdom	Within 14 days of our receiving the returned product, or of your proof that you sent it, whichever is earlier.
United States	Once the product has been received and inspected at our fulfillment centre. We cannot give a fixed number of days because the inspection is carried out by our fulfillment partner, who publishes no turnaround time.

Refunds are made to the original payment method unless you ask otherwise, and cost you nothing.

Orders that do not arrive

If your order is delayed we will email you a new delivery date. If a product has not been delivered 30 days after your order confirmation, you may cancel the order by contacting customer service, and we will refund everything you paid within 14 days of the cancellation.

If the product arrives after you have cancelled, return it to us and we will refund the product, the original delivery cost and the return postage within 14 days of receiving it.

Where you bought it matters

This policy covers products bought from this store. If you bought from another retailer, your returns and refund rights are against that retailer, and you should contact them first. Our commercial warranty is limited to purchases from our own stores and our official Amazon listings — see our warranty terms, which name the covered channels.